Aron Hing

29 Little moss hey

Stockbridge Village

Liverpool L28 5RH

Home Number: 0151 481 0722

Email: aronhing@gmail.com

I am a reliable, hard working person with extensive experience in customer care. I have very good people skills and am passionate about computers and enjoy working with them. I am competent in working with computers with a good knowledge in hardware, software and networking. I can work with most operating systems, and have extensive knowledge in working with both Microsoft Office and Open Office.

I gained GCSE's in the following subjects:

Science Double Award (Grade AA)

English Literature (Grade C)

English Language (Grade B)

History (Grade B)

Geography (Grade C)

Design and Technology (Grade D)

French (Grade D)

Compact Award (For attendance and meeting deadlines)

I also attended the University of Liverpool (Higher Education Summer School) during the summer holidays for an insight into higher education.

I gained a NVQ Level 2 (IT Practitioners) covering the following units:

Health and Safety in ICT and Contact Centrers.

Develop personal and organisational effectiveness

Customer Care

Software Installation and Upgrade

Testing ICT systems

Working with ICT Hardware and Equipment

I also gained an ECDL (European Computers Drivers License) while attending Mercia.

Knowsley MBC Public Sector Routeway (Aug 2007 – Nov 2007)

I attended a 14 week personal development and employability programme though Knowsley MBC.  It covered training topics including:

Healthy Lifestyles and Eating Choices

Equality and Diversity

Unlimiting Potential (Confidence Building)

Dealing with Aggression and Conflict

Health and Safety at Work

CV writing and Interview Techniques

Mock Interviews

'Impact' Team Building and Problem Solving

I worked as part of a team that travelled the north west of England and canvassed door to door selected areas of the neighbourhood we had travelled to.  My role was to persuade potential donors to sign up to donate to my selected charity.  Part of my role was to objection handle and problems the potential donor had for example not wanting to give out bank details.  I was trained in all aspects of my selected charity as well as being training in aspects of door to door canvassing and filling out all appropriate paper work including direct debit forms.

My responsibilities included serving the customer, adhering to the think 25 policy at all times ensuring that all customers I served with alcohol or tobacco looked over 25, if they didn't not I had to request I.D. From them that proved that they were over 18.  if they could not I was to refuse the sale and keep a log of all I.D's in the refusal of sale logbook. I also had to serve customers using the pay-point and lottery machines this time sticking to a think 16 policy with the lottery machine  My duties included collecting and putting through the till my float at the start and end of every shift. I also had to fill shelves keeping the stock levels to a maximum.  As part of my job I also accepted and checked deliveries.  Also included in my duties was general house keeping

I was responsible for monitoring overall search engine performance for many clients, this included  liaising with clients to achieve the best results from their websites.  Managing pay per click accounts and implementing search strategies to gain higher position on search engines using keyword research.  I also provided support for clients in the area of search engine optimisation. 

I enjoy using my PC and installing new software to maximise the output.  I am a self taught amateur web designer and have a keen interest in this field and regularly develop websites for personal use.